FAQ. Reception Hours 8.00am to 8.00pm. Check In 2.00pm – unless by prior arrangement . Check Out 10.00am -unless by prior arrangement. Cancellation Policy Changes and cancellations to bookings made up to 7 days prior to arrival carry no charge. Changes/cancellations 48 hours prior to arrival will carry a charge of the total booking cost or minimum of the first night accommodation charges. A credit card is to be supplied at the time of booking to secure the room. By making a booking online or by signing the check-in form you have accepted these terms. Pets By prior arrangement, please enquire, Smoking All units are smoke free – A cleaning fee of $200 will apply. There is a designated smoking area.